Assistant Athletic Director, Ticket Operations/Customer Service
The University of Arizona's Department of Intercollegiate Athletics is seeking an experienced ticket operations professional for the position of Assistant Athletic Director, Ticket Operations and Customer Service. This position will develop and implement ticket operation strategies and best practices for managing ticket purchases. This position shall manage the day-to-day operations of the ticket operations department.
Duties & Responsibilities
Manage daily operations of the ticket office for twenty-two sports, advising staff and ensuring they are prepared to handle customer relations concerns, issues, and questions.
Ensuring the staffing of the ticket office during normal business hours is prepared and trained.
Oversee equipment to ensure performance is at an optimal level. Managing vendor contracts, overseeing repairs and upgrades to maximize the use of equipment.
Oversee hiring and training for staff, establish and communicates performance expectations and conducts performance evaluations.
Maintaining an accurate record of tickets to athletic events, receipts, and disbursements.
Work with leadership on sales projections and balance them against sales numbers for each event. Project sales needs to meet revenue goals. Implement and manage these goals.
Oversight and management of ticket deposits within Paciolan system and Business Office. Ensure deposits are verified and accurate in achievement of annual goals for each sport.
Review current standards, processes and policies. Make suggestions for improvements to meet revenue goals.
Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for twenty-two sports.
Prepares needs assessments, recommends improvements, solutions, and recommends strategies for optimization of departmental goals and objectives.
Recommends appropriate staffing needs for twenty-two sports in accordance with goals and objectives of leadership in various units.
Coordinating the design, layout and purchase of season tickets to individual game tickets.
Organizing and coordinating ticket mailings.
Coordinating all seat assignments and assigning seat locations to patrons.
Oversee NCAA Championship event ticket distributions in accordance with established departmental, institutional, and NCAA regulations.
Oversight of Recruit ticket allocations to ensure established departmental, institutional, and NCAA regulations are adhered to at all times.
Additional duties as assigned.
Knowledge, Skills and Abilities:
Meticulous attention to detail.
Ability to multi-task with frequent interruptions.
Effective and authoritative decision making skills.
Excellent communication skills and the ability to effectively express ideas verbally and in writing.
Ability to lead self and others in an effort to achieve goal-oriented results, such as increased ticket sales.
Dedication and motivation to initiate, lead and support value-added projects.
Knowledge of position related NCAA and Conference rules and compliance.
Demonstrated organizational skills, including the ability to plan, establish priorities and successfully manage multiple priority projects.
Demonstrated ability to develop and maintain positive interpersonal relations.
Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
Skill in developing and maintaining good working relationships.
Demonstrated extensive knowledge of the Paciolan Ticketing System.
Minimum Qualifications
Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Three years of related work experience or equivalent combination of education and work experience required.
Preferred Qualifications
Master's degree.
Direct experience within Division 1 collegiate athletic ticket operations.